H Privacy Policy

Your Privacy Matters at
Home Plan Choice

This Privacy Policy explains how HOME PLAN CHOICE LLC (“Home Plan Choice”, “we”, “us” or “our”) collects, uses, and shares information when you visit our website, request a callback, or interact with us by phone, email, SMS, or other channels.

Last updated: December 2025

1. Who We Are

Home Plan Choice is an Independent Referral Partner that connects customers with participating Internet, TV, home phone, and mobile providers through authorized master-dealer partners. We are not the provider and we do not install, bill, manage accounts, or provide technical support.

HOME PLAN CHOICE LLC
254 CHAPMAN RD STE 208 #24928
Newark, DE 19702, United States
Phone: (888) 208-0907
Email: hello@homeplanchoice.com

2. Information We Collect

We collect information in three main ways:

2.1 Information you provide to us

When you use our website, request a callback, or speak with us by phone, you may provide:

  • Contact details (such as your name, phone number, and email address);
  • Service address and mailing address;
  • Details about the services you are interested in (for example, Internet speed needs, TV or mobile preferences);
  • Communication preferences and any notes you choose to share;
  • Other information you voluntarily provide during calls, emails, messages, or forms.

2.2 Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information using cookies, pixels, and similar technologies, such as:

  • Device identifiers, browser type and version, operating system, and settings;
  • IP address, approximate location derived from IP, and language preferences;
  • Pages you visit, links you click, the time and duration of your visits, and referring URLs;
  • Basic analytics data about how visitors use our site (for example, which pages are most viewed, or how users move through the site).

2.3 Information from partners and providers

In the course of checking availability and facilitating referrals, we may receive information from authorized master-dealer partners or participating providers, such as:

  • Confirmation that a particular plan or technology type may be available at your address;
  • Status updates related to an order or installation (where permitted and applicable);
  • Limited information needed to confirm that a referral took place or that a commission is due. We do not control providers’ own systems or their independent data practices.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide services you request: responding to your inquiries, checking availability at your address, and helping you review participating providers and plan options.
  • To communicate with you: contacting you by phone, SMS, email, or other methods you permit, including to schedule calls, clarify your preferences, or share plan information.
  • To complete referrals: sharing relevant information with authorized master-dealer partners and participating providers so they can process orders, arrange installation or activation, or confirm referrals and commissions.
  • To operate and improve our website: monitoring site usage, troubleshooting issues, and improving layout, content, and performance.
  • For analytics and advertising: using cookies and similar technologies to understand how visitors interact with our site and, where permitted, to measure or improve the performance of our advertising and marketing.
  • For compliance, security, and legal obligations: detecting, preventing, and responding to fraud, misuse, or security incidents, and complying with laws, regulations, or lawful requests.

4. How We Share Information

We may share your information with:

  • Authorized master-dealer partners & participating providers so they can determine service availability, process orders, activate service, and provide billing, installation, account management, and technical support directly to you.
  • Service providers and vendors who perform services on our behalf, such as call handling, CRM systems, form processing, website hosting, analytics, security, and marketing tools. These parties are expected to use information only to provide services to us.
  • Advertising and analytics partners (where permitted) that help us understand site usage and measure or deliver advertising. See “Cookies, Analytics & Advertising” below.
  • Business transfers in connection with a merger, sale, reorganization, or similar transaction involving Home Plan Choice, where permitted by law.
  • Legal and safety purposes when we believe sharing is necessary to comply with the law, enforce our terms, protect our rights, or protect the rights, property, or safety of others.

We do not sell your personal information in the traditional sense of selling customer lists for money. However, some of our advertising and analytics activities may be considered a “sale” or “sharing” under certain state privacy laws. You can learn more and manage your choices on our Your Privacy Choices / Do Not Sell or Share My Personal Information page and through the cookie settings on our site.

5. Cookies, Analytics & Advertising

Like many websites, we use cookies and similar technologies to operate our site and, where allowed, to understand how it is used and to support advertising and marketing.

5.1 Types of cookies and similar technologies

  • Essential cookies: required for basic site functions (for example, security, session management, load balancing, and remembering high-level consent choices).
  • Functional cookies: help us remember some of your preferences and improve features (for example, remembering that you dismissed a banner).
  • Analytics cookies: help us understand how visitors use our site (for example, which pages are visited most often) so we can improve performance and content.
  • Advertising cookies and tags: used, where permitted, to support interest-based advertising, remarketing, and measurement of our marketing campaigns, including Google Ads.

5.2 Google Ads and similar tools

We may use Google Ads and related tools to show ads about our services and to measure the performance of our advertising. These tools may use cookies or device identifiers to:

  • Measure how users interact with our website after clicking on an ad;
  • Prevent the same ad from being shown too many times;
  • Improve ad relevance and effectiveness where permitted by law and your settings.

Google may use data collected through our use of Google Ads in accordance with Google’s own policies and your settings in your Google account. You can learn more about Google’s data practices and how to control your ad settings in your Google account or by visiting Google’s advertising and privacy pages.

5.3 Managing cookies and similar technologies

On our site, you can manage non-essential cookies by using the “Cookie Settings” or similar link in the footer or cookie banner. You can typically also control cookies at the browser level by adjusting your settings to refuse or delete cookies. If you choose to disable cookies, some features of the site may not function properly.

Some browsers and browser extensions provide additional privacy controls, such as blocking certain trackers or sending a Global Privacy Control (GPC) signal. Where required or appropriate, we treat a valid GPC signal as an opt-out of certain data uses that may be considered a “sale” or “sharing” under applicable law, particularly for advertising cookies.

6. Text Messages, Calls & Consent

When you submit your phone number and agree to be contacted, you authorize Home Plan Choice and/or our authorized master-dealer partners to contact you at the number you provide, including using automated dialing systems, prerecorded messages, or SMS, for the purpose of discussing service options, availability, and related offers. Consent is not a condition of purchase. Message and data rates may apply.

You can opt out of marketing text messages at any time by replying STOP to a message you receive, or by contacting us using the information in the “Contact Us” section below. Opting out of marketing messages does not affect our ability to contact you about active orders or necessary service-related communications where permitted by law.

7. Your Privacy Choices & Rights

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include:

  • The right to know what categories and specific pieces of personal information we collect, use, disclose, and, where applicable, “sell” or “share”;
  • The right to request access to or a copy of your personal information;
  • The right to request correction of inaccurate personal information;
  • The right to request deletion of personal information, subject to certain exceptions;
  • The right to opt out of certain processing, such as “selling” or “sharing” of personal information for targeted advertising;
  • The right to limit the use of certain sensitive information (where applicable);
  • The right to be free from discrimination for exercising privacy rights.

To exercise these rights or to request additional information, you can:

We may need to verify your identity before completing certain requests. If you use an authorized agent to make a request on your behalf, we may require proof of your authorization and identity as permitted by law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Provide services you request and complete referrals;
  • Maintain records of transactions and communications;
  • Comply with legal, regulatory, tax, and accounting obligations;
  • Resolve disputes and enforce our agreements.

The actual retention periods may vary depending on the nature of the data, the purposes for which it is used, and applicable legal requirements.

9. Security

We use reasonable physical, technical, and organizational measures designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under 13 (or other age as defined by applicable law), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

11. Third-Party Websites & Services

Our website may link to or reference third-party websites, apps, or services, including participating providers. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.

12. International Visitors

Our website and services are primarily intended for individuals located in the United States. If you access our site from outside the United States, you understand that your information may be processed and stored in the United States or other countries where we or our service providers operate, which may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about our privacy practices.

14. How to Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, you can contact us using the information below:

HOME PLAN CHOICE LLC
254 CHAPMAN RD STE 208 #24928
Newark, DE 19702, United States
Phone: (888) 208-0907
Email: hello@homeplanchoice.com

Disclosure: Home Plan Choice is an independent referral partner working with authorized master-dealer partners. We may earn a commission if you activate service through us, at no extra cost to you. We connect customers with participating providers based on availability at the customer’s address. We do not install, bill, manage accounts, or provide technical support. All services are provided by the selected provider, subject to that provider’s terms, policies, taxes, fees, equipment charges, credit approval (where applicable), and any applicable contract or early termination fees. Availability, speeds, technology types, pricing, and promotions vary by location and are subject to change without notice. No guarantee of service eligibility, speeds, or promotional pricing is made. Any names or logos displayed are for identification purposes only and are the property of their respective owners. Use does not imply endorsement or affiliation.

By using this site and requesting a callback, you authorize us and/or our authorized master-dealer partners to contact you at the phone number and/or email you provide, including via autodialed or prerecorded calls and text messages. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out.

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